Delete Your Account

You can delete your account yourself: sign in on the website or in the app, open your account menu, choose Manage account, and select Delete account under the security settings. Deletion takes effect immediately.

Alternatively, email support@qtally.com from the email address registered to your account with the subject “Delete my account”, and we will confirm the request and complete the deletion within 30 days.

When your account is deleted:

• your sign-in account is deleted by our authentication provider, immediately and permanently — your account can no longer be used;
• we stop sending you emails; and
• your name and email address are removed from our active records within 30 days.

If you have upcoming bookings, cancel them before deleting your account, or tell the venue directly — deleting your account does not notify venues.

Records of past bookings, sessions, and games are kept so that venues’ and other players’ histories stay intact; once your personal details are removed, those records no longer identify you. We may also keep limited records for a period where the law requires it or to prevent fraud and abuse, as described in our Privacy Policy.

If you only want to stop receiving non-essential emails, use the unsubscribe link in any of our emails instead — you do not need to delete your account.

Oligop Pte. Ltd. — support@qtally.com